Question 1

What is osteopathy?

Accepted Answer

Osteopathy is a form of manual therapy that focuses on diagnosing, treating, and preventing musculoskeletal issues. Osteopaths use hands-on techniques to improve movement, reduce pain, and support the body’s natural healing processes.

Question 2

What conditions do osteopaths treat?

Accepted Answer

Common conditions include:
• Back and neck pain
• Joint pain (shoulder, hip, knee, etc.)
• Sciatica
• Sports injuries
• Headaches arising from the neck
• Muscle tension and postural issues
• Work-related or repetitive strain injuries

Question 3

Do I need a referral from my GP?

Accepted Answer

No, you do not need a referral to see an osteopath. You can book directly with us. However, if you’re using private medical insurance, some providers may require a referral.

Question 4

What happens during my first appointment?

Accepted Answer

Your initial consultation includes:
• A full case history of your medical background and symptoms
• A physical examination (you may be asked to remove some clothing)
• Diagnosis and explanation of the findings
• Treatment, if appropriate, and a plan for follow-up care

Question 5

What should I wear to my appointment?

Accepted Answer

Wear comfortable, loose-fitting clothes. You may be asked to undress to your underwear for assessment and treatment, but we provide towels upon request and always respect your privacy. 
Sports shorts and sports bras are generally appropriate. However, if you have mid to upper back complaints, for example, it’s useful to be able to see your full spine for a full and complete assessment. Let us know if you’d prefer to remain clothed — we can usually adapt techniques accordingly.

Question 6

How long does a session last?

Accepted Answer

• Initial consultation: 30–45 minutes
• Follow-up appointments: 20–30 minutes
Session times may vary slightly depending on your presenting complaints.

Question 7

Is osteopathy safe?

Accepted Answer

Yes. Osteopathy is a safe and regulated healthcare profession in the UK. All osteopaths must be registered with the General Osteopathic Council (GOsC) and complete regular professional development.

Question 8

How many treatments will I need?

Accepted Answer

It varies by person and condition. Some patients improve within 2–3 sessions, while others may need longer-term management. Your osteopath will discuss a tailored plan with you after your first session.

Question 9

Is osteopathy covered by health insurance?

Accepted Answer

Yes, many private health insurers cover osteopathic treatment. We recommend checking your policy first, as some may require a GP referral or only cover treatment by registered practitioners.

Question 10

Are you open on evenings or weekends?

Accepted Answer

We offer flexible appointment times including early mornings and evenings, however weekends are only available upon special request. Check our online booking page for up-to-date availability.

Question 11

Do you treat pregnant women, babies, or children?

Accepted Answer

Not currently. And Wellness does not currently treat pregnant patients, babies, children under the age of 16, or conditions related to women’s health. Our services are focused on treating musculoskeletal issues in adults aged 16 and over. However, we are looking to expand in to these fields as soon as possible.

Question 12

Can I exercise after treatment?

Accepted Answer

In many cases, gentle movement is encouraged. However, we may advise avoiding strenuous activity for 24–48 hours depending on the treatment. We’ll give you personalised guidance during your visit.

Question 13

What if I feel sore after treatment?

Accepted Answer

Mild soreness or fatigue is normal for 24–48 hours after a session — it’s similar to what you might feel after exercise. If you have any concerns, don’t hesitate to contact us.

Question 14

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments may incur a full fee.

Question 15

Where are you located and how do I get there?

Accepted Answer

We’re located at 1-2 St Ann’s Passage, Barnes, London SW13 0AX.

From White Hart Lane, turn onto Westfield’s Avenue.  St Ann’s passage is a narrow pedestrian-only walkway, halfway down, on the right-hand side, inbetween 34 and 36 Westfields Avenue.  Enter the passageway and the practice is in the white building straight ahead (signposted 1-2 St Ann’s Passage), go through the blue wooden gate on the right in to the garden and ring the doorbell.

We’re easily accessible by public transport options nearby. The closest train station is Barnes Bridge, which is an 8 minute walk. Alternatively, Barnes station is a 13 minute walk.

On-street parking may also be available. There is free parking on street, except between 9-11am where there are permit restrictions. However, there is free parking within a five-minute walk.

Question 16

How do I book an appointment?

Accepted Answer

You can book online via our website, or email henry@andwellness.co.uk (mailto:henry@andwellness.co.uk)

Question 17

Are you registered and insured?

Accepted Answer

Yes. All our osteopaths are registered with the General Osteopathic Council (GOsC) and hold full professional indemnity insurance.